Refund

At MuscleCraft, we are committed to providing you with an exceptional fitness experience. If you need to cancel or modify your membership, or if you are unsatisfied with our services, our refund policy is as follows:

Membership Cancellation:

• If you cancel your membership within 14 days of signing up and have not used the gym more than once, you are eligible for a full refund.
• Cancellations made after 14 days but within 30 days of signing up will receive a 50% refund of the membership fee.
• Cancellations made after 30 days are non-refundable. However, you can continue to use the gym until the end of your billing cycle.

Class & Personal Training Cancellations:

• If you cancel a class or personal training session 24 hours or more before the scheduled time, you will receive a full refund or can reschedule the service.
• Cancellations made less than 24 hours before the class or session are non-refundable.

Dissatisfaction with Services:

If you are not satisfied with the facilities or services provided, please contact us within 7 days of your visit. We will assess the issue and offer a solution such as a re-service, membership extension, or a partial refund based on the situation.

Late Arrivals:

If you arrive more than 15 minutes late for a scheduled class or personal training session, the session may be shortened, and no refund will be provided for missed time.

We are here to help you reach your fitness goals and will do our best to ensure your experience is positive. If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team.

Thank you for choosing MuscleCraft for your fitness journey!